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Enabling Third-Party cookies on a mobile device

Why do I need to enable Third-Party cookies for Kaltura?

Some users may see the following error message when trying to view the Kaltura player:

"It seems your browser is blocking 3rd party session cookies required for the Kaltura application. To resolve this issue, please update your settings to allow 3rd party cookies."

Kaltura requires you to enable third-party cookies for it to interact with Brightspace. It allows you to confirm your identity and determine your preferred video storage location.
Depending on the type of link, users will need to enable third-party cookies on their browser (opened externally) or within Pulse (embedded on a page).

How to Enable Third-Party Cookies

Within Pulse

By default Android has third-party cookies enabled.

For users on iOS, you must go into the settings page, Manage Permissions, Open Device Settings, then enable the Allow Cross-Website Tracking setting.

Specific steps to enable third-party cookies in Pulse iOS:

Touch the institution icon in the top right of the app.
Select Settings.
Under Other Options, select Manage Permissions.
Touch Open Device Settings.
Enable Allow Cross-Website Tracking.
Note: If Allow Cross-Website Tracking isn't available on the settings page, you need first to open your Institutions Homepage (the Homepage button is at the top of the Courses page), then try again.

On Pulse iOS go to Settings > Manage Permissions > Allow Cross-Website Tracking

On a Safari Browser

On an iPhone or iPad, third-party cookies can be enabled by going into Settings, then Safari, and under Privacy & Security, turn off the setting to Prevent Cross-Site Tracking.

on iOS go to Settings > Safari > disable Prevent cross-Site Tracking

On a Chrome browser

If you experience issues with tools that require third-party cookies on the browser, within the app, click on the More Options icon, then settings, and under Site Settings, ensure Third-party cookies are enabled.

Chrome > More Options > Settings > Site Settings > Enable Third-Party cookies

What are Third-Party cookies, and when do I need to enable them?

Third-party cookies are small text files stored locally set by a website other than the one you are currently on. They are used for various purposes, such as tracking user behaviour across different sites.

Some tools are used by embedding content within Brightspace. For privacy and security reasons most browsers have moved to a security model that prevents third-party cookies from being enabled by default, so learners must manually allow them in order to use these tools.