By: Megan Walker, Director of Product Planning
This article reviews guidelines and best practices to use when you submit a new Product Exchange (PIE) item.
Please note, when first you submit an idea, it will not be visible to other PIE users.
Once submitted, your Idea will first go through a new initial review process to ensure that your Idea is clear, all required information has been completed, it is not a duplicate, and that the PIE guidelines listed below have been followed.
Following the initial review, the team will assign a status and your idea will either remain private or become visible to all PIE users depending on the status assigned.
For a more timely review, please ensure your PIE submission meets the guidelines below.
Guidelines for Using PIE
Below are some general guidelines to follow when submitting new Ideas and interacting with PIE.
1. Submit new product Ideas only. For bugs, support issues, or feedback on existing features, please use our Customer Support Portal or speak with your Customer Success representative.
2. Stick to ideas, not general commentary. For broader discussions, the Brightspace Community offers other great forums. D2L reserves the right to delete/modify the text within the PIE submission.
3. Not every Idea can be implemented. We carefully consider many factors, such as technical feasibility, user research, and alignment with our roadmap, before moving an Idea forward.
4. Implementation takes time. Even great Ideas may require time to go through validation and development.
5. Focus on the problem you're solving. Describe the struggle, context, and the outcome you’re aiming for. This helps us understand the "why" behind your suggestion. Please refrain from providing solutions. The best PIE submissions describe your need/problem or the task you are trying to accomplish.
6. Keep it respectful. PIE is a collaborative space. We expect all interactions to be constructive and professional. Inappropriate content will be removed.
We’re excited to hear your Ideas! Visit the Product Idea Exchange now to get started.
Before you submit…. Search
Great Ideas can be contagious, and it’s common for another customer to have already submitted something similar. Before adding your own PIE item, please use the search feature to check if your Idea already exists. PIE uses AI to help identify possible duplicates.
If your Idea is already listed, that’s a good sign. It means others see the same value. Please "like" the Idea and leave a comment to explain how it would benefit your organization.
Please note, duplicate submissions will be closed by D2L.