Awards not issuing automatically

Michelle.L.366
Michelle.L.366 Posts: 16 🌱
edited July 23 in Higher Ed / Postsecondary

Hello,

Just wondering if anyone is having trouble with awards that are meant to be issued automatically (based on release conditions)… but they are not being issued even though the release conditions are met. Seems like it might have started around July 15/25.

Thanks,

Michelle

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Answers

  • Furkan.K.312
    Furkan.K.312 Posts: 77

    Hi Michelle,

    Thanks for reaching out. I have seen a similar situation recently where a change in the release conditions caused awards to stop issuing automatically, even though the conditions appeared to be met.

    Could you please submit a support case so we can investigate this more closely and resolve it? One of our team members can then investigate further and follow up directly with you.

    Let us know if you need help creating the case or if there’s anything else we can do.

    Thank you,
    Furkan

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