Intelligent agents - student and instructor

Ameeta.J.5440

We are attempting to set up two intelligent agents in the same course. Two categories have been set up - Instructor and Student.

1. The first IA will send a msg to the instructor if they have not accessed the course for four days.
2. The second IA will send a msg to a student who has not accessed the course for four days.

We set up the agents successfully. However, we would like to change the following for each category:

Name that the emails come from

Reply-To address for responses

Question 1: The "from" and "reply-to" for students needs to be the name and email of the instructor. What variables can we use to do this?

Question 2: How can we specify unique "from" and "reply-to" settings for the two categories?

Raquel.B.1893

Hello Ameeta,

Great question—this is a common setup, and you’re definitely on the right track with using two separate Intelligent Agents.

For your first question, there aren’t any replacement strings (variables) available that can dynamically populate the “From” or “Reply-To” fields with the instructor’s name or email. Those fields don’t support variables like an instructor attribute, so they can’t change automatically based on who is teaching the course. In most Brightspace environments, the From address is system-controlled, and while a Reply-To can sometimes be set, it has to be a static email address rather than something dynamic.

For the second question, categories won’t control email sender settings—they’re just there to help organize your agents. If you want different Reply-To values, that would need to be configured directly within each individual Intelligent Agent. So you can have one agent (for instructors) with one Reply-To address, and another agent (for students) with a different one, as long as your org allows that setting. That said, these will still be fixed values per agent, not something that changes based on the user or role.

In practice, what many teams do is keep the default sender setup and instead personalize the message itself—for example, including the instructor’s name and contact details in the body of the email so it feels more direct and less system-generated.

Hope this helps clarify things a bit!

Raquel