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Missing enrollment users

Colt.K.2845

Hi all,

I manually enroll a user to a course offering and I am sure it is done as I can see it from the user's enrolment log (Admin > Users > Enrolment Log) and user can see a new Course tile on the homepage.

However, if I go to Course Admin > Classlist > Search and I cannot find that user in the list. Can you help me to understand what's the possible reason?

Thanks.

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User Enrolment

Accepted answers

Pilar.M.32

Hello @Colt.K.2845,

Thank you for contacting the Brightspace Community with your question.

Based on the situation you described, it seems that the role you used to enroll the user may be missing a setting that allows visibility in the Classlist. Please review the following path and image for guidance:

Admin Tools > Roles and Permissions > Your Role > Edit Settings

For more detailed guidance, please refer to the following article from the Brightspace Community

https://community.d2l.com/brightspace/kb/articles/4451-about-roles-and-permissions?searchString=Classlist%20Display%20Options

I hope this information is helpful.

Pilar Medina Norena

Learning Administration Manager

All comments

Pilar.M.32

Hello @Colt.K.2845,

Thank you for contacting the Brightspace Community with your question.

Admin Tools > Roles and Permissions > Your Role > Edit Settings

For more detailed guidance, please refer to the following article from the Brightspace Community

https://community.d2l.com/brightspace/kb/articles/4451-about-roles-and-permissions?searchString=Classlist%20Display%20Options

I hope this information is helpful.

Pilar Medina Norena

Learning Administration Manager

Colt.K.2845

Thanks @Pilar.M.32 . Do you know if there is a way for admin to view the complete classlist or enrollment information of the class?

Ashwin.R.60

Hello @Colt.K.2845

You can view the enrolled users using the Classlist. Alternatively, if your concern is regarding the "Display users enrolled as this role in classlist" may or may not be enabled for the role and the users are not seen in the classlist, you may also use the datasets and filter using the OrgUnit ID to review the enrolled users in the orgunit.

Course Offering Enrollments	Advanced Data Sets	The course offering enrollments data set returns the course offerings within which a user is enrolled including both explicit and implicit enrollments.
Enrollments and Withdrawals	Advanced Data Sets	An Enrollments and Withdrawals dataset consisting of Org Unit, User and Role attributes, along with enrollment status for a given date range.
Enrollments and Withdrawals	Brightspace Data Sets	The enrollments and withdrawals data set provides all enrollment actions from all time across your organization.
User Enrollments	Brightspace Data Sets	The user enrollments dataset returns a list of enrollments for all users in your organization.

I hope this information is helpful.

Regards

Ashwin

Colt.K.2845

Thank you. Another related issue is that I created my very first course offering but I cannot find and a user to a course.
If I go to Classlist > Add Participants > Add existing users, I am unable to search a user (who I've successfully added to the instance already). I ensured all search options are ticked but I still can't search them and add them to a course. I can enroll him/her via CSV (Bulk user management) though.

Add-Existing-Users-Failed.png

Sangeetha.T.629

Hi @Colt.K.2845

Thanks for updating the thread with more questions.

This issue may require further investigation to determine if it's related to permission, user creation, or another configuration that is causing the issue.

I think it would be a good idea to have a support agent take a closer look at things.

Your first step is to connect with your school or organisation’s Help Desk to create a support request.

If you’re unsure how to proceed, please email us at questions@community.d2l.com with the name of your school or organisation, and we will provide the contact details.

If you are the ASC/Admin for your Organization, please refer to our documentation for how to log a Support case or request, and a member of our Support team will be happy to assist you.

Thanks,

Sangeetha