Video: ASC Support Portal Navigation
Where is the ASC Homepage?
Once you have registered for a Single Sign on Account for the Community, log in and then access the ASC Support Portal from the new Community by following these steps:
1. Log in to the Community.
2. Select ASC Support Portal from Resources > Optimize to connect to the ASC Homepage.
Figure: Click ASC Support Portal from to connect to the ASC Support Portal.
Create a Case or Service Request
- Once logged into the ASC Support Portal, click Create a Case.
Figure: Click Create a Case to start creating a new case or service request.
2. To create a case, navigate to the Support Case tab (the default) and enter in the required details on on the case form.
Figure: Use the Support Case tab to enter in the case details.
To create a service request, navigate to the Service Request tab and enter in the required details on the service request form.
Figure: Use the Service Request tab to enter in the service request details.
3. Once finished, click Submit.
ASC Related Links
ASC Resource List
ASC Case/Request Filtering Documentation
Feedback
At D2L, we know that a good educator is also a good learner. Our Approved Support Contacts have helped our Community grow and change over time. Your thoughts and guidance are helping us to improve and develop this space. Please continue to improve us with your feedback and thoughts on the future of this space. Leave your ideas in the comments section on this article and we'll use that feedback to implement future changes and improvements to the Community and the Approved Support Contact Support Portal.