Video: ASC Support Portal Navigation
Where is the ASC Homepage?
Once you have registered for a Single Sign on Account for the Community, log in and then access the ASC Support Portal from the new Community by following these steps:
1. Log in to the Community.
2. Select ASC Support Portal from Resources > Optimize to connect to the ASC Homepage.
Figure: Click ASC Support Portal from to connect to the ASC Support Portal.
Create a Case or Service Request
- Once logged into the ASC Support Portal, click Create a Case.
Figure: Click Create a Case to start creating a new case or service request.
2. To create a case, navigate to the Support Case tab (the default) and enter in the required details on on the case form.
Figure: Use the Support Case tab to enter in the case details.
To create a service request, navigate to the Service Request tab and enter in the required details on the service request form.
Figure: Use the Service Request tab to enter in the service request details.
3. Once finished, click Submit.
ASC Related Links
ASC Resource List
