Awards that issue PDF certificates with replace strings strip out PDF accessibility tags

Question

Issue: Awards that issue PDF certificates with replace strings strip out PDF accessibility tags

Related issues: 01918625

Steps:

* Follow instructions, steps 1 through 8: Create a Custom Certificate that uses Replace Strings* I used {FullName} and {AwardDate} replace strings
* Only change I made was on step 6 of the linked instructions, where I replaced the "Tooltip" property of the form field with a description of the field (to satisfy Acrobat's Accessibility checker). It did not impact the success of the replace strings.

* Run Acrobat's Accessibility Report (screenshot 2i) and check reading order (screenshot 2ii) on the PDF I made, noting next to no accessibility issues.

2i_accessibility-report.png

2ii_reading-order.png

* Follow instructions, steps 9 through 12: Create a Custom Certificate that uses Replace Strings
* Run Acrobat's Accessibility Report (screenshot 4i) and check reading order (screenshot 4ii) on a PDF certificate issued by Awards tool, noting many accessibility issues. For example:* Missing: Tagged PDF, Title, Tagged Content, Field Descriptions, Alternative Text and more

4i_accessibility-report.png

* The two form fields that D2L injected replace strings into are not selectable in the reading order

4ii_reading-order.png

Notes:

* If anyone from D2L would like to access the unredacted PDFs and accessibility reports, let me know and I can send them to you by email
* It would be worth testing if PDFs without replace strings also get their accessibility details scrubbed out upon the Awards tool issuing a certificate

ismael.B.2803 · Answer

We just recently also filed the same bug and are also waiting for the fix.

We followed the same steps and went beyond by having our team give it a remediation pass.

We are 100% confident what we uploaded was accessible.

Once we get the PDF from the system with the updated strings, it pretty much becomes a flat image an the tags are all removed.

Ana.A.1656 · Answer

Hello  @David.A.3318,

Thank you for reaching out in the Brightspace Community.

The case you are referencing (01918625) has been confirmed by our Development team and has been added to the Known Issues List: Known issue article

Based on what you’re describing, I think it would be a good idea to have a support agent take a closer look at things.

If you are the ASC/ Admin for your Organization, please refer to our documentation for how to log a Support case OR request (our documentation for how to log a Support case), and a member of our Support team will be happy to assist you.

Best, Ana