By Natalia Dias, Transition Services Consultant
Change is inevitable, but disruption doesn’t have to be. At D2L, our Transition Services team is dedicated to making product and process changes smooth, predictable, and aligned with your goals. We help you stay informed, supported, and ready for what’s next.
There's no need to start a new engagement or submit a request to engage with the Transition Services team. We keep all our customers informed about major changes through our existing D2L relationship, ensuring a smooth, straightforward process.
What We Do
Transition Services delivers expert change management to minimize disruption during updates, retirements, or major configuration changes in Brightspace. Every change is planned, communicated, and executed with precision, allowing you to stay focused on delivering exceptional learning experiences.
Our key offerings include:
- Comprehensive Transition Plans
Detailed timelines, tasks, and risk mitigation strategies for major changes such as product end-of-life or significant updates. - Clear Communication
Timely, relevant updates through surveys, emails, and direct support—so you always know what’s happening and what’s expected. - Readiness from Day One
Documentation and resources that equip you to manage changes confidently from the start.
Why It Matters
Partnering with Transition Services means:
- Predictability – No surprises, just clear plans and proactive communication.
- Efficiency – Reduced risk and minimized overlap with other projects.
- Confidence – Expert guidance at no additional cost.
Our services are unique in the market: offered at no additional cost, ensuring you receive premium support without impacting your budget.
How We Engage
Transition Services works proactively across all Brightspace customers. You don’t need to contact us directly—instead, we:
- Publish transition plans in the Brightspace Community so you can see what’s changing, when, and what actions (if any) are recommended.
- Share broad communications through surveys, Community updates, and emails for changes that affect many customers.
- Conduct targeted outreach for changes that impact specific customers or configurations. In those cases, you may hear from your Customer Success Manager, Technical Account Manager, or a member of the Transition Services team directly.
This approach ensures every customer has access to the same clear, vetted transition plans, while still receiving individual support when needed.
Measuring Success
For each major transition, we define success metrics based on the intended outcomes and, where applicable, your specific objectives. We track progress, report regularly, and gather feedback to continuously improve. Our ultimate goal: help you achieve your outcomes with minimal disruption.
Your Partner in Change
With D2L, you gain more than a service: you gain a dedicated team committed to making change easy, predictable, and aligned with your goals.