SSO Debugging

Neil.B.70
Neil.B.70 Posts: 1 Analytics Builder Transition

We have SSO configured on our Live and Test Brightspace instances, usually without any problems but very occasionally some people report that they get the "There was a problem processing your authentication". These users all have active Brightspace accounts.

I am assuming that the issue is that ADFS is sending the SAML Response containing a username that Brightspace does not recognise, but I have no way of confirming this. Is there any way that we can tell what username Brightspace is receiving from ADFS?

I did try enabling SAML logging but when I changed my user account and attempted to login via SSO again I got the "there was a problem" message but nothing was logged in the System Log.

Thanks

Neil

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