Can't view attachments to surveys
Hello,
A professor created an annonymous survey with questions listed in a Word Doc rather than creating the questions within Brightspace's Survey tool. Students submitted their responses via attachments after they downloaded and filled out the Word Doc. The problem is that the instructor cannot access the students' attachments. When we go into Results, we can see that 9 attempts have been made and there are two responses (one a copied/pasted link to a Word Doc) and the other a comment saying that it was done in google docs etc. However, none of the attachments students submitted show up. How can we access them? Thank you.
Answers
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Hi @Yildiz.N.829 ,
Thank you for reaching us through the community!!
Based on what you’re describing, I think it would be a good idea to have a support agent take a closer look at things.
Your first step is to connect with your school or organization’s Help Desk to create a support request.
If you’re not sure how to do this, email us at questions@community.d2l.com with the name of your school or organization and we can provide the contact details.
If you are the ASC/ Admin for your Organization, please refer to our documentation for how to log a Support case or request, and a member of our Support team will be happy to assist you.
Please feel free to update if you have any concerns on this request.
Thanks,
Sangeetha
