Can't view attachments to surveys

Hello,

A professor created an annonymous survey with questions listed in a Word Doc rather than creating the questions within Brightspace's Survey tool. Students submitted their responses via attachments after they downloaded and filled out the Word Doc. The problem is that the instructor cannot access the students' attachments. When we go into Results, we can see that 9 attempts have been made and there are two responses (one a copied/pasted link to a Word Doc) and the other a comment saying that it was done in google docs etc. However, none of the attachments students submitted show up. How can we access them? Thank you.

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