hello i am trying to log in on the app on my phone but i dont know what my username is? Thank you
Hi @Leila.B.4469!
Thank you for reaching out to the Brightspace Community.
The login experience for Brightspace can differ depending on whether your organization uses Single Sign-On (SSO) authentication or a local login process. Based on your description, it sounds like your organization is using a local login. This means you access Brightspace through a login page where you enter a username and password provided by your organization’s administrator.
Because of this, I recommend contacting your system administrator or your institution’s IT Help Desk for assistance with your username. They will be able to help you:
You may also find this article helpful for learning more about the Brightspace login experience. Please let me know if you have any questions.
Best,
Claire
Thanks for the helpful explanation, Claire. Contacting the system administrator or IT help desk is definitely the best way to recover a forgotten username. This guidance will be useful for anyone facing the same login issue.
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