Login information question

Leila.B.4469
Leila.B.4469 Posts: 2 🔍
in Higher Ed / Postsecondary

hello i am trying to log in on the app on my phone but i dont know what my username is? Thank you

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  • Claire.S.188
    Claire.S.188 Posts: 14 image admin
    Answer ✓

    Hi @Leila.B.4469!

    Thank you for reaching out to the Brightspace Community.

    The login experience for Brightspace can differ depending on whether your organization uses Single Sign-On (SSO) authentication or a local login process. Based on your description, it sounds like your organization is using a local login. This means you access Brightspace through a login page where you enter a username and password provided by your organization’s administrator.

    Because of this, I recommend contacting your system administrator or your institution’s IT Help Desk for assistance with your username. They will be able to help you:

    • Obtain the correct link to access your Brightspace login page
    • Reset or provide a new username and password
    • Recover a forgotten username or password

    You may also find this article helpful for learning more about the Brightspace login experience.

    Please let me know if you have any questions.

    Best,

    Claire

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Answers

  • Heinrich.K.5141
    Heinrich.K.5141 Posts: 4 🔍

    Thanks for the helpful explanation, Claire. Contacting the system administrator or IT help desk is definitely the best way to recover a forgotten username. This guidance will be useful for anyone facing the same login issue.

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