LTI Asset processor Notices failing to reach my endpoint which is registered via PNS

sammed.s.1916
sammed.s.1916 Posts: 2 New Community Member
edited January 13 in Higher Ed / Postsecondary

Hello everyone,

Need immediate solution for the issuew hcih we are facing.

In the LTI Asset processor implementation. We have registered the endpoint to receive the submission notices. But in a class of some 100 students, submission notices are coming fast for few students and for few it is taking soo long, approx 10 hours. What could be the issue and how can we resolve this issue.

We can see the below image for few submissions i received the notices (the JWT token) very soon and for few it is very long delay.

image.png

Is it a tool side error or platform side error. I have verified the logs and i didn't see those notices printed anywhere.

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Answers

  • Michelle.T.865
    Michelle.T.865 Posts: 53 🤝🏼 image

    Hey @sammed.s.1916

    Based on what you’re describing, I think it would be a good idea to have a support analyst take a closer look at things to confirm where the error is happening.   

    Your first step is to connect with your school or organization’s Help Desk to create a support request.   

    If you’re not sure how to do this, email us at questions@community .d2l.com with the name of your school or organization and we can provide the contact details.

    Thank you!

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