unable to open documents

Susan.S.9107
Susan.S.9107 Posts: 3 🔍
edited January 12 in Higher Ed / Postsecondary

hello,

i just signed up for this course and i downloaded all of the materials and none of them cn be opened. i see from other queries this is a "google" issue. How are we to access these documents for us to get the best benefit of the course? It is not acceptable to simply blame google. We need access to these documents.

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Answers

  • Aasim.Y.704
    Aasim.Y.704 Posts: 200 image admin

    Hi @Susan.S.9107,

    Thanks for reaching out to us here at the Brightpace Community.

    We would encourage you to ask your instructor for additional support with access to the documents referenced in the post above. Additionally, I would encourage you to reach out to your institutions IT Help Desk for further support.

    Best!

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  • Susan.S.9107
    Susan.S.9107 Posts: 3 🔍

    I appreciate your response. I am not attached to a company. I am an independant taking this course so there is no IT department for me to access. I have some friends who tought me how to change the PDFs into HTML documents which enables me to at least read the content.

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