Lockdown Browser Error

Kylee.M.4135

My students are receiving this message: "There is a problem with the LockDown Browser setting for this exam. The instructor needs to use the LockDown Browser 'dashboard' to enable the settings for this exam," but I do not have a fix it button. It appears to be working fine on my end. Any suggestions?

Screenshot 2025-10-04 at 1.22.24 PM.png

Prithvi.A.303

Hello @Kylee.M.4135,

Thanks for reaching out via the Brightspace Community!

I just wanted to check if you had a chance to follow the article shared by Jennifer. If you are still facing the issue, may I kindly request you to create a support case with us so that we can investigate this further?

Kind regards,
Prithvi Anvekar
Product Support Specialist
D2L Corporation