Lockdown Browser Error

Kylee.M.4135
Kylee.M.4135 Posts: 3 🌱
edited October 7 in Higher Ed / Postsecondary

My students are receiving this message: "There is a problem with the LockDown Browser setting for this exam. The instructor needs to use the LockDown Browser 'dashboard' to enable the settings for this exam," but I do not have a fix it button. It appears to be working fine on my end. Any suggestions?

Screenshot 2025-10-04 at 1.22.24 PM.png
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  • Prithvi.A.303
    Prithvi.A.303 Posts: 82 🤝🏼 image
    Answer ✓

    Hello @Kylee.M.4135,

    Thanks for reaching out via the Brightspace Community!

    I just wanted to check if you had a chance to follow the article shared by Jennifer. If you are still facing the issue, may I kindly request you to create a support case with us so that we can investigate this further?

    Kind regards,
    Prithvi Anvekar
    Product Support Specialist
    D2L Corporation

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