FAQ Link in Homepage Announcement Shows “Not Authorized” for Learners

Samar.A.8205
Samar.A.8205 Posts: 9 🌱
edited September 24 in Create - Set up your Brightspace course

I created an FAQ using Course Content > FAQ and added the link to an announcement on the course homepage. When learners click the FAQ link in the announcement, they get a “Not Authorized” error.

However, when the FAQ is added inside a module, the link works fine.

On module level:

  • I switched my role from Instructor to Learner, clicked the FAQ icon inside a module, and copied that link.
  • I then switched back to Instructor and used the learner-version link throughout the module wherever I added a link to the FAQ page. This works as expected.

On Homepage Level:

  • The problem is on the homepage. When I switch to Learner, the Content tab (where I can create and copy the FAQ page link) disappears, as this tab is only for instructors. This means I can’t grab the learner-version link to use in the homepage announcement. If I copy the link as Instructor and impersonate a learner, learners see the “Not Authorized” error.

Question:
How can I make the FAQ link in a homepage announcement accessible to learners? Is there a workaround, or is this expected behavior?

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Answers

  • Mohit.B.878
    Mohit.B.878 Posts: 86 🤝🏼

    Hello @Samar.A.8205


    My name is Mohit, and I am a member of the Product Support team. If you haven’t already, I recommend opening a Support Case for the reported issue. This will allow one of our agents to review the permissions on the role, as the “Not Authorized” error is most often caused by insufficient permissions. This will also help us review the current setup of how the Link in question is being shared and ensure we can provide an accurate resolution.

    Best regards,
    Mohit Bhargav

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