D2L Grade Not Synced from Pearson MyLab Math

Yan.A.969

I have been using Pearson MyLab Math for several years now, also using the D2L Bright Space for over two years. But this summer, I have had an issue with the grade synced, it could not be synced in one of my courses.

Have contacted the tech support from both D2L and Pearson for 3 days now, still not answers back and they said still working on that. I just wonder if anyone encountered the same issue. Any suggestion would be appreciated!

Sangeetha.T.629

Hi @Yan.A.969 ,

Thank you for reaching out to us through the Community.

I’m sorry to hear that you haven’t received a response from our Brightspace Support team. Could you please provide the case number associated with the issue you raised?

Having the case number will allow me to review the details and follow up on the status for you.

Looking forward to your reply.

Thanks,

Sangeetha