pages in Brightspace not being ticked off when viewed (Completed)

Question

Hi,

I have a course with a few html pages and a few SCORM packages.

The complete conditions on the page are set to, 'when opened mark as complete' however, once a learner opens the page, and goes to the next one, it doesn't mark it off as complete. The SCORM packages get the tick when they are completed, but no tick for the pages.

Any idea why this might be happening?

Stefanie.B.518 · Answer

Hi @Steve.R.276

It looks like the general help desk for your organization can be reached using this email address, shared via the Contact Us Page.

Steve.R.276 · Answer

Hi Ashwin,

Thanks for replying. It looks as though I don't have access to the ASC support page to raise this issue. Can you point me in the right direction to get this issue raised as a support case?

Thanks

Stephen

Ashwin.R.8946 · Answer

Hello @Steve.R.276

Thank you for reaching out to the Brightspace Community.

Based on your description, I think it would be a good idea to create a support case with more details, as it appears this issue requires more investigation.

We look forward to hearing from you through the support case.

Kind regards,

Ashwin