Unsubscribe option for Intelligent Agent emails
Hi there,
I’m wondering if there’s a way to include an unsubscribe option in Intelligent Agent emails that are sent to users who haven’t checked their courses in the past 10 days.
We’re using Brightspace for a self-paced course without strict deadlines, so the Intelligent Agent messages are meant to be friendly nudges. However, some learners have told us they’d prefer not to receive these reminders, and we want to respect that by giving them an easy way to opt out. We are using creator + plan.
Is there a way to allow users to unsubscribe from Intelligent Agent emails, or is this something that could be considered in future updates? We're not sure how best to do this and would love any suggestions!
Answers
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Hello @Samar.A.8205 ,
Thank you for reaching out in the community!
Currently, we do not have the option to unsubscribe from Intelligent Agent Emails. If the user meets the conditions, an email will be sent accordingly. However, this can be controlled by using the repetition option "Take action only the first time the agent’s criteria are satisfied for a user."
But in case you need the added flexibility of the Intelligent Agent Emails interaction, you can log the PIE request for consideration in future releases.
Thank you,
Jerome
