I am having this error message "Error: An unknown error has occurred on YouTube."

Aisha.I.9615
Aisha.I.9615 Posts: 2 🔍
edited May 1 in Corporate

I am trying to insert a YouTube video in accordion and when I hit search the result is this error "Error: An unknown error has occurred on YouTube."

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  • Tauany.S.691
    Tauany.S.691 Posts: 36

    Hi @Aisha.I.9615 ,

    Thanks for reaching out to the Brightspace Community. 

    Based on what you’re describing, I think it would be a good idea to have a support agent take a closer look at things.   

    If you are the ASC/Admin for your Organization, please refer to our documentation for how to log a Support case , and a member of our Support team will be happy to assist you.

    If you are not the ASC/Admin, your first step is to connect with your school or organization’s Help Desk to create a support request.   

    If you’re not sure how to do this, email us at questions@community.d2l.com with the name of your school or organization, and we can provide the contact details.

    Kind Regards,

    Tauany

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