What would cause a course topic's contents to suddenly stop displaying?

Mayra.S.5890
Mayra.S.5890 Posts: 10 🔍
edited April 28 in Higher Ed / Postsecondary

I have a content developer whose content in their course topics no longer display as expected. The attached image is what we're seeing. This was not an issue when the content was being developed. There are at least 9 topics that are suddenly not opening. Is this something I can fix as an admin?

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  • Abrar.S.661
    Abrar.S.661 Posts: 13

    Hello Mayra,

    Thanks for reaching out. It would definitely be odd that the course content went from displaying in the Content Tool to not display.

    I see that the content topic is associated with a file (likely existing in Manage Files). Can you kindly go to the Course Builder (Course Admin → Course Builder) and locate this content topic?

    After locating this content topic, if you select it, the right hand-side of the Course Builder should show whether the content topic is associated with a file or not. Could you please take a screenshot of this view and share it with us?

    If there is no file associated with the Content Topic, it means that the file has been disassociated with the Content Topic and you will need to re-link the Content Topic with the file and this should display correctly.

    If there IS a file associated, can you please confirm what type of file it is (i.e HTML, PDF)? If you'd like, you can share the URL to the content topic as well.

    Best regards,
    Abrar

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