Notifications

Jane.O.1385

I have an instructor who is no longer receiving notifications, and this stopped during the last Brightspace update.

She only has the following 2 set:

1. Discussions: New post in a forum
2. And under Customize Notifications: Include my grade value

But she is no longer receiving any. Has anyone else had this issue?

Pulkit.Y.864

Hi @Jane.O.1385,

Thank you for reaching out to the Brightspace Community!

Based on the information provided, could you check if the instructor has subscribed to the discussion forum, topic, or thread for which they are not receiving notifications?

The following documentation regarding subscribing to discussions may help: Communicate with others using Discussions - Brightspace

Also, have they excluded the course from notifications in the notification settings? Name (top right) > Notifications > Scroll down to 'Exclude some courses' and click on 'Manage my course exclusions'

Additionally, could you check if their role has the required notification permissions enabled?

The following is the documentation regarding Notification permissions: Notifications permissions - Brightspace

I hope this helps!

Should you have any other questions, please do not hesitate to contact us.

Regards,
Pulkit