Password reset email
Rica.B.774
Posts: 10 🌱
The user initiated password reset email is not sending out to them. This doesn't seem to happen to everyone and cannot find or see a pattern of why this is happening. It's actually been this way for a while. If I look up a user, I can send them the password reset link email and they will get it. What could be causing this? What settings/permissions do I need to check?
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Answers
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Hi @Rica.B.774, thank you for reaching out to the Brightspace Community!
This is something we would like to take a closer look at with a support case. Can you open a case through the ASC Support Portal so that we can review your Brightspace Instance with a dedicated support agent?
Here's how you can do it:
Feel free to reach out again if you need additional help!
Thanks!
admin