Survey question

Stella.D.660
Stella.D.660 Posts: 2 New Community Member
in Higher Ed / Postsecondary

Do any other instructors have problems that students cannot open your End of Course Survey? Do you know whom to contact? Thanks. Mrs. D

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Answers

  • Ajith.J.824
    Ajith.J.824 Posts: 15

    Hi @Stella.D.660

    Thanks for reaching us through the community!

    We have not encountered any recent issues with the Survey tool that would prevent users from accessing it. If users are unable to access a specific survey, I recommend verifying the Availability dates, Release Conditions, and Special Access settings.

    If some users are encountering an error while accessing the survey, please advise them to disable any active VPN connections and attempt to access it using a different browser. If the issue persists, further investigation may be required. Could you please submit a support case with the survey details and the affected user names for further assistance?

    Your first step is to connect with your school or organization’s Help Desk to create a support request.

    If you’re not sure how to do this, email us at questions@community.d2l.com with the name of your school or organization and we can provide the contact details.

    If you are the ASC / Admin for your Organization, please refer to our documentation for how to log a Support case or request, and a member of our Support team will be happy to assist you.

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