the Brightspace identity provisioning interface in the production environment is not functioning cor

Functional Administrators.U.3113
Functional Administrators.U.3113 Posts: 4 🔍
edited December 6 in Higher Ed / Postsecondary

Currently, the Brightspace identity provisioning interface in the production environment is not functioning correctly and is therefore disabled. For students with a comma in their last name, we receive the error message: "LastName did not pass the regular expression used for validation."

This again looks like a unilateral change by the supplier. To illustrate: student 6781292, with the surname ten Thije, also called Boonkkamp, was successfully created and modified on 28-11-2024.

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Answers

  • Isidora.R.173
    Isidora.R.173 Posts: 5

    Hi there,

    Thank you for reaching out to us! This issue will require a bit more in-depth investigation, so we recommend creating a support case. Please contact your Helpdesk to have one initiated.

    Once the case is created, we’ll be able to review your specific identity provider configuration, examine user details, and troubleshoot the error to provide you with the most effective solution.

    Let us know if you have any questions in the meantime!

    Best regards,

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