Why is Intelligent agent is not picking up one student?

Darren.D.240
Darren.D.240 Posts: 4 🔍
in Higher Ed / Postsecondary

I am using Intelligent agent to give the students a congratulation email for getting 100% on a quiz. I had 7 get 100% When the agent ran it only picked up 6 of them. I am wondering if anyone has any ideas?

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  • Krizzy.S.9720
    Krizzy.S.9720 Posts: 36 admin

    Hello @Darren.D.240, it's possible that the Intelligent Agent didn't pick up the seventh student due to specific criteria settings or timing issues (Agent Criteria Settings, Timing of Agent Run, Student Enrollment Status, etc). https://community.d2l.com/brightspace/kb/articles/3496-set-up-intelligent-agents

    If this issue persists and becomes a recurring problem, I recommend raising a support ticket through your organization’s IT helpdesk. They can escalate the matter to D2L's support team to investigate any potential system-related issues or bugs affecting the Intelligent Agent functionality.

    Best,

    Krizzy

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