Apple pencil won't draw lines

Maryjane.D.6859
Maryjane.D.6859 Posts: 5 🔍
edited November 27 in Higher Ed / Postsecondary

My apple pencil used to let me write on homework. Now it will only highlight or highlight with light gray writing. What setting changed and how do I get it back to being a writing utensil.

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Answers

  • Pulkit.Y.864
    Pulkit.Y.864 Posts: 8

    Hello @Maryjane.D.6859,

    Thank you for reaching out to the Brightspace Community!

    I tested this on our internal site and I'm able to write or add lines using an Apple Pencil.

    To write:

    image.png

    To add lines:

    image.png


    Could you try to follow these steps and see if they help?

    Regards,
    Pulkit

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  • Maryjane.D.6859
    Maryjane.D.6859 Posts: 5 🔍

    Not being stupid, that is exactly what I had been doing. I then went to our IT person who also tried the exact same thing, over and over. The line will work. The pencil will NOT. It leaves a pale square highlight with pale writing beneath it.

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  • Rusha.S.831
    Rusha.S.831 Posts: 114

    Hello @Maryjane.D.6859,

    Thank you for your response!

    Based on what you’re describing, I think it would be a good idea to have a support agent take a closer look at things.   

    Your first step is to connect with your school or organization’s Help Desk to create a support request.   

    If you’re not sure how to do this, email us at questions@community.d2l.com with the name of your school or organization and we can provide the contact details.    

    If you are the ASC/ Admin for your Organization, please refer to our documentation for how to log a Support case request, and a member of our Support team will be happy to assist you. 

    Thank you,

    Rusha

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