We've got a quiz running, where all users have 5 attempts to pass. If they don't pass in 5 attempts they can request extra attempts. We add these using Special Access in the Availability Dates & Conditions menu. It's been working fine since January, but this week although the extra attempts are showing in the Special Access list, they are not visible to the users when they go to take the quiz - it still says they only have 5 attempts allowed. There are no release conditions on the quiz, no start or end date set and the quiz is available to all users of the course. Any idea why this might be happening before I raise a support ticket?