Quiz: extra attempts added but not visible/available to users when they try to retake quiz?

Rachel.E.633
Rachel.E.633 Posts: 4 🌱
in Higher Ed / Postsecondary

We've got a quiz running, where all users have 5 attempts to pass. If they don't pass in 5 attempts they can request extra attempts. We add these using Special Access in the Availability Dates & Conditions menu. It's been working fine since January, but this week although the extra attempts are showing in the Special Access list, they are not visible to the users when they go to take the quiz - it still says they only have 5 attempts allowed. There are no release conditions on the quiz, no start or end date set and the quiz is available to all users of the course. Any idea why this might be happening before I raise a support ticket?

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Answers

  • Praful.R.602
    Praful.R.602 Posts: 27

    Hi Rachel,

    When setting the special access can you confirm you are selecting 6 attempts? If yes, and the learners are still not able to access the quiz then please get in touch with our support team, and one of our analysts can help you.

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    Kind regards,
    Praful Rodrigues
    D2L TAM

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  • Rachel.E.633
    Rachel.E.633 Posts: 4 🌱

    Hi Praful. Thanks for the reply. Yes, we have correctly set the override attempts box so I'll raise a support ticket as suggested.

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