Hello @Caroline.B.858,
Based on the provided information, it possibly looks like the new account doesn't have any course enrollments which is why you may not have visibility of any courses or the role you are enrolled in, doesn't have access to all courses.
May I suggest you verify the role and depending on that if you have access to all courses, if not, you will need to be enrolled in the courses.
If this doesn't help, I would also suggest you open a support ticket with us. If you’re not sure how to do this, email us at questions@community.d2l.com with the name of your school or organization and we can provide the contact details.
If you are the ASC/ Admin for your Organization, please refer to our documentation for how to log a Support case and a member of our Support team will be happy to assist you.
For more information on how an ASC can open a support case, I would recommend reviewing our ASC Resource List, specifically the Creating and Managing Cases section.
Note: As a best practice, it would be good to include detailed steps to reproduce, as well as examples of users who have encountered the issue and/or any of the responses they received in those instances. If possible, noting the date/time of the occurrences is also useful to the troubleshooting process.
Note:
Thank you,
Rusha
Thank you. If I am honest I wanted to open a support ticket but this is where I was directed by sales and being totally new I just did as I was told.
You have been VERY helpful. Thank you.
Connect with our Known and Fixed Issue information to learn about improvements made to Brightspace.
Connect with leaders in pedagogy, accessibility, learning experience design and more
The Accessibility category serves as a single point of access to three avenues in Brightspace Community leading to the Accessibility Academy, Accessibility Library and Accessibility Discussions. These avenues offer courses and articles about accessibility to enhance accessibility knowledge and a group of accessibility enthusiasts to stay connected with.
Have questions about how to use Community? Stay tuned with updates, feedback opportunities and more for the Community here!
Connect with and ask questions on how to best use the Brightspace Product to transform the way your users learn!
Connect with product experts to learn more about tools frequently used by Brightspace Developers such as APIs and integrations!
Want to learn more about Brightspace Partners and Integrations? This is the place to be!
Stay up to date with product updates and announcements in this category.
Connect with our release information to learn about monthly improvements and updates to Brightspace.
Learn more about all the upskilling opportunities with courses and resources offered via the Brightspace Learning Center, Brightspace Guided Training and other training opportunities!
