Community Updates
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Did you miss the PIE Webinar today?
No problem! We'll be sharing a link to the recording on Community as soon as it's available. All registrants will receive an email with the recording and resources.
We thank all to those who were able to join us today!
Check out our PIE articles in the meantime:
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Let's talk PIEs! Assignment & Quizzes Edition 📝
👉 Less than ONE WEEK left to register for a live conversation with our Product Managers!
If you’re curious about the latest Assignments and Quizzes updates (like Print a Quiz, Bulk Retract, and more) or want to help shape what’s coming next, this is your chance to join the conversation.
We’d love to hear your questions, ideas, and feedback! Just head to the post below and drop your thoughts in.
Have a colleague who might be interested? Share the event page and encourage them to register. We're looking forward to connecting with you! 👋
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Gentle reminder This PIE event is happening until 2:00pm EDT
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PIE Is Reheated—Let’s Get You Fully Connected! 🥧
Hi there!
We’ve been busy behind the scenes making sure everyone can access the Product Idea Exchange (PIE)—and now it’s ready for you to dig in!
If you’re seeing an error like “Quicklink unavailable,” don’t worry—we’ve got you covered. Just follow these quick steps to get connected:
✅ Step 1: Update Your Community Profile
This helps us make sure everything’s set up correctly on your end.
👉 Step 2: Select the PIE Quick Link
That’s it! If you’ve already completed these steps and still can’t connect, feel free to reply here or reach out to questions@community.d2l.com
Thanks for being part of our community. We can’t wait to see your ideas in PIE!
Warmly,
The D2L Community Team -
Getting ready to start a new semester in Brightspace?
Check out the latest Semester Start Readiness GuidesSemester Start for Administrators
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🚀 D2L Academy Challenge: That’s a Wrap!
The D2L Academy Challenge wrapped up on August 22nd, and what an incredible journey it has been! Over the past month, our community showed what continuous learning and shared exploration are all about.
🌟 Challenge Highlights
- 350+ Users completed some of the 12 badged courses in the D2L Academy
- 5 Users completed all 12 badges within 10 days of the Challenge Launch
- 100+ new users accessed the D2L Academy through the Advocacy Group.
- 50+ unique course insights reported by participants.
- 50+ users shared feedback to help us continue evolving the D2L Academy experience.
- 40+ users amplified their learning by sharing Academy resources with their peers.
Together, we’ve proven the power of curiosity, collaboration, and continuous growth.
💡 What You Said
Here’s a snapshot of the inspiring feedback we received:
- “The Learning Through Story course definitely caught my attention. This idea is something I've always wanted to learn more about, and I’ve heard it helps students really retain and transfer their learning.”
- “I’ve looked through the Creator+ topic before and really enjoyed it for learning how to use Creator+ for different tools.”
- “As an LMS superadmin, I appreciate these Brightspace tutorial videos because they are short, clear, and highly practical.”
Your insights are helping shape the future of the D2L Academy.
🏆 Awards & Recognition
Every participant in the challenge has earned the D2L Academy Explorer Badge which will be awarded by September 10th, 2025.
🎁 D2L Champions Program Points Breakdown:
- 50 Champions points for scanning QR code/clicking link
- 100 Champions points for accessing a course and sharing a picture
- 100 Champion points for sharing on Social
- 250 Champions points for sharing feedback with us
And our early bird organizations raced to complete all badged courses, unlocking exclusive rewards:
- 🥇First place: A brand-new HTML Template with a Course Blueprint from Learning Services.
- 🥈Second place: A seat in the Instructor Certificate Program.
The winners have been contacted and will be announced shortly!
✨ Keep the Momentum Going
Even though the challenge has ended, your Academy journey is just beginning:
- Co-Create with Us: Share your expertise and collaborate on new learning resources for the Academy. This contribution earns 5,000 Champions points!👉Co-Create a Spotlight Resource
- Stay Engaged: Connect with the Community Team to showcase how you use Brightspace to enhance learning experiences.
🎉 What’s Next?
The D2L Academy Challenge may be over, but the spirit of exploration continues. Keep earning badges, building expertise, and sharing knowledge with your peers.
Your D2L Academy Explorer Badge is just the beginning—let’s keep learning and growing together.
- 350+ Users completed some of the 12 badged courses in the D2L Academy
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🚨 IPSIS – D2L Standard CSV Course Just Got a Refresh!
We’re excited to share that the in D2L Academy has been refreshed with the latest and greatest updates about the IPSIS tool!This course is your go-to guide for everything your organization needs to know to build and maintain an IPSIS – D2L Standard CSV integration with Brightspace. Whether you’re starting from scratch or transitioning from an older integration, this resource is designed to support you step-by-step.
- Learn how to set up and maintain your IPSIS – D2L Standard CSV integration.
- Access clear, practical guidance for each stage of the integration process.
- Recommended approach: Review the sections most relevant to the step you’re working on.
- Remember: some setup steps must be completed by D2L, so connect with your assigned D2L representatives as you begin.
💚 Why check it out now?
With the recent updates, you’ll have the most up-to-date instructions, ensuring your integration journey is as smooth as possible.👉️ Start exploring here: IPSIS D2L Standard CSV
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📢 New Course Alert: Intelligent Agents Series by Dr. Elizabeth Pearsall
The Intelligent Agents Series, developed in collaboration with Dr. Elizabeth Pearsall, Assistant Provost for Teaching and Learning at the American College of Financial Services, is now live!
Dr. Pearsall shares proven strategies and success stories showing how Intelligent Agents became a “quiet workhorse” for learner engagement and faculty support.
🌟 Highlights:
- Automated welcome and re-engagement messages
- Tools to boost learner motivation and retention
- Real-world results (70% re-engagement after one week!)
WHAT'S NEW?
Module 1: Welcome Message to Students is now available!
🔔 Pro tip: Follow the D2L Academy News discussion to get updates on new modules.
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📢 New Modules Available: Intelligent Agents Series – Module 2 - 4
We’re continuing our Intelligent Agents Series with Dr. Elizabeth Pearsall, Assistant Provost for Teaching and Learning at the American College of Financial Services. These new modules explore how Intelligent Agents can help instructors re-engage learners through timely, automated reminders reducing manual follow-ups while maintaining a personal touch.
🧩 What’s Included:
- Module 1: Welcome Message to Students
- Module 2: Missing a Quiz Reminder
- Module 3: Personalized Email to Students Based on Assignment Grades
- Module 4: Celebrating Student Success
Each module is designed to help educators create meaningful, automated connections that support learner success.
👉 Explore the Customer Spotlight and Course
🔔 Follow this discussion to get notified as new modules are added.
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🌟 Share Your Story for D2L’s Moments of Significance Campaign!
We’re spotlighting powerful moments where institutions have advanced diversity, equity, inclusion, and belonging (DEIB) in education and we want to hear from you!
Whether it’s a cultural celebration, community initiative, or breakthrough in inclusive learning, tell us how your institution made a difference, and how D2L supported that journey through collaboration, technology, accessibility, or strategic guidance.
📅 Stories will be featured around key days of significance.
📝 Submit your story here: Moments of Significance Survey
📎 Optional: Add photos, videos, or documents to bring your story to life.
✅ We’ll follow up for your approval before sharing.
Let’s amplify the voices shaping inclusive education together.
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Community Login Issue - Oct 29 at 12:45PM EST
Hi everyone, we are experiencing an issue with Community login at this time. From our quick testing, users are still able to access around the site but are unable to login. We're looking into this issue now and will provide an update in this thread.
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[RESOLVED]: Community Login Issue - Oct 29 at 12:45PM ESTHi everyone, our team is continuing to investigate the current Community login issue.
- If you are already logged in, you should still have access to the Community as usual.
- ASCs may experience difficulties accessing the portal at this time.
If you are not able to access Community and need immediate assistance, please email questions@community .d2l.com.
We appreciate your patience and will provide updates as soon as they are available.
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UPDATE - OCTOBER 30: We are back to normal and users should be able to login and access ASC portal as intended. Thank you for your patience here, everyone!
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🌍️ Help Shape the Future of Localization!
We’re inviting all Brightspace users to share their experiences with our language packs to help improve localization across the platform. If you (or someone you know) use Brightspace in another language, we’d love to hear about your experience!
Your feedback will directly influence how we enhance multilingual support in the future and you’ll have a chance to win a $25 gift card!
💬 Survey open until November 30
🎁 Participants can enter for a chance to win a $25 gift card!
👉 Take the survey: -
❗️Just a quick note for our Community Members
We’re currently experiencing issues that may affect the Community experience, including access to the ASC Portal as well as Roles and Permissions within the Community. Our team is actively working to resolve this as quickly as possible.
We’ll continue to share updates here as more information becomes available. Thanks for your patience!
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Thank you for this information. I was just in the middle of emailing to find out if it was an overall issue or just us.
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❗️Update for our Community Members
We’re happy to share that the issues affecting the Community experience, including access to the ASC Portal and Roles and Permissions, have now been fully resolved.
Thank you for your patience and understanding while our team worked through this. If you continue to experience anything unexpected, please don’t hesitate to let us know at questions@community.d2l.com.
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📢 New Course Alert: Designing Microlearning Content for Brightspace Support
Customer Spotlight: Designing Microlearning Content.jpg
The Designing Microlearning Content for Brightspace Support course, developed in collaboration with Isadora Mok-Kulakova, Senior Digital Learning Platforms Administrator at the University of Calgary, is now live!
In this course, Isadora shares practical strategies and real-world examples showing how short, focused microlearning videos can become a powerful tool for faculty development, just-in-time support, and Brightspace adoption.
🌟 Highlights:
🎥 Bite-sized video strategies for busy faculty
⚡ Just-in-time support that fits into teaching workflows
🛠️ Practical examples based on real faculty questions and pain pointsThis course is designed to help teams create scalable, sustainable microlearning content that supports instructors exactly when they need it.
Access the Course
📝 You must be a Brightspace client and logged into the new Single Sign-On for Community to access this resource.
🚌 Access Course
Languages Available: English -
❗️Update for our Approved Support Contacts (ASCs)
We’re currently aware of an issue impacting performance with the ASC Support Portal. Our teams are actively investigating and working to resolve this as quickly as possible.In the meantime, you may experience intermittent issues when submitting support tickets in the portal. We appreciate your patience while we work toward a resolution.
We’ll continue to share updates in the Community as more information becomes available.
Thank you for your understanding.
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❗️Update for our Approved Support Contacts (ASCs)
We’re happy to share that the ASC Support Portal has resumed normal operation, and full service was restored at 3:00 AM following maintenance.Thank you for your patience while we worked to resolve the issue. For any additional questions, please don’t hesitate to reach out through questions@community.d2l.com.
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📢 New Course Alert: Artificial Intelligence for Inclusive Digital Learning
We’re excited to share a new free course available to all Brightspace clients!
Artificial Intelligence for Inclusive Digital Learning explores how AI can be used thoughtfully and responsibly to support engagement, personalization, and accessibility—while maintaining equity and learner trust.
🌟 What You’ll Learn
- The role of AI in inclusive digital learning
- Principles for responsible AI use in education
- Brightspace AI-powered features that support inclusive course design
- Practical strategies for creating equitable, engaging learning experiences
📝 You must be logged into the new Single Sign-On for Community to access this resource.Languages Available: English
💡 Tip: Watch for the D2L Academy school bus icon in Community for more learning opportunities!
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📢 New Course Alert: Customer Spotlight Designing and Implementing the Learning Preferences Tool
We’re excited to share a new free course available to all Brightspace clients!
The Designing and Implementing the Learning Preferences Tool course, developed in collaboration with Lynn Thomas, Teacher Consultant for e-Learning at the Grand Erie District School Board, is now live!
This course introduces the Learning Preferences Tool, a student-centred resource built directly into Brightspace. It creates one consistent place where students can explore supports that match how they learn best.
🌟 Learn how to:
- Use and apply the Learning Preferences Tool to create a more accessible, student-centred learning experience
- Understand different learning preferences and accessibility needs
- Build and implement your own fully functional tool in Brightspace
📝 You must be logged into the new Single Sign-On for Community to access this resource.
Languages Available: English
💡 Tip: Watch for the D2L Academy school bus icon in Community for more learning opportunities!
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📣 Upcoming Community Event - Mark Your Calendar for April 29
Build Accessible Courses with Confidence.
Join Denis Lalonde, Senior Instructional Designer at D2L, for a free learning session on designing courses with accessibility in mind, with tools and best practices included.
April 29 at 1:00 – 1:45 PM EST on Zoom
For more information about the webinar and to register, click the event page below ⬇️
Let us know you're coming by hitting the 'I'm Interested' button!
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Hi Community Members,
We’d love to hear about your experience with Brightspace. If you have 2 minutes, please consider sharing your honest feedback on G2, where professionals review the software they use and help others make informed decisions.
As a thank-you, we’re offering a $25 Amazon gift card to the first 40 customers who complete a review.
Your feedback not only helps others in the community, but also helps us continue improving Brightspace for everyone.
Thanks so much for taking a few minutes to share your thoughts.
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❗ASC PORTAL ACCESS ISSUE - April 28 at 4:10PM EST.
We’re currently aware of an issue impacting performance with the ASC Support Portal. Our teams are actively investigating and working to resolve this as quickly as possible.
In the meantime, you may experience intermittent issues when submitting support tickets in the portal. We appreciate your patience while we work toward a resolution.
We’ll continue to share updates in the Community as more information becomes available.
Thank you for your understanding.
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ASC PORTAL ACCESS ISSUE - FIXED: April 28 at 8:35PM EST.
Hi Community! The ASC portal is back up and working again. Thank you for your patience! For any additional questions, please don’t hesitate to reach out through questions@community.d2l.com.
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Are you excited for what might be the hottest Fusion yet? 🔥
Here’s a sneak peek of what’s in store from Community & Knowledge in Phoenix, Arizona - get ready for insights, resources, and experiences designed to help you make the most of Fusion:
- Discount Code: Don’t miss out—details inside 👀
- Community & Knowledge Fusion Labs: Hands-on opportunities to explore resources, ask questions, and connect with experts.
- Can’t make it to Phoenix? We’ve got options so you can still join and learn from wherever you are.
👉 Read the full details here:
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We’ve introduced a set of improvements to the Community Groups experience, designed to make it easier for members to connect, discover relevant spaces, and engage more meaningfully.
What’s new?
✨ Improved layout
Enjoy a cleaner, more intuitive experience across Groups, including an updated homepage and a redesigned Group Directory with more meaningful categories to help you find the right spaces faster.
🔎 Better discoverability
Group discussions are now more visible within the broader Community, making it easier to find relevant conversations and join in.
📊 Enhanced member management for Group Owners
We’ve introduced improvements to help Group Owners manage and support their communities more effectively.
These updates are part of our ongoing effort to make Community Groups more accessible, organized, and impactful for everyone.
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Enhanced Community Search: Powered by Hybrid Search
As community content grows, search needs to do more than match keywords—it needs to understand intent. Enhanced Community Search uses Hybrid Search to combine the precision of Keyword Search with the intelligence of Neural Search.
- Keyword Search: looks for exact matches (case IDs, product names, error codes)
- Neural Search: understands meaning and intent, even for vague or conversational queries
Hybrid Search runs both approaches at once, then re-ranks results to deliver the most relevant answers—adapting dynamically based on your query.
Summary: What This Means for You
- More accurate and relevant results
- Strong support for both precise and exploratory searches
- Less need to refine queries or use exact terms
- Faster access to the right information
- Better discovery of related content
- Works naturally with conversational queries
- Consistent, intuitive search experience
Moving Beyond Boolean Search
Traditional Boolean search (AND, OR, NOT) is powerful but rigid and effort-heavy.
Challenges with Boolean:
- Requires specific syntax and exact wording
- Time-consuming to refine
- Misses context and intent
How Hybrid Search Improves This:
- No operators needed—just search naturally
- Understands intent and expands meaning
- Surfaces the best results, not just matching ones
- Adapts dynamically instead of relying on fixed rules
How to Enhance Your Search Experience
- Write content in natural, user-focused language
- Combine metadata (tags) with rich content
- Enable semantic search capabilities
- Use relevance-based re-ranking (e.g., engagement, recency)
- Support full questions, not just keywords
Enhanced Community Search replaces rigid query logic with intelligent discovery—helping users find the right answers faster, with less effort.
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📣 Upcoming Community Event - Mark Your Calendar for May 13
**NEW ** Brightspace Community Peer-to-Peer Learning Session
Join Lynn Thomas, Teacher Consultant for E-Learning at the Grand Erie District School Board, who successfully designed and implemented courses focused on gamification and learning preference tools within Brightspace.
You're invited for a session of inspiration and next steps to apply to your courses.
May 13 at 11:00AM to 11:45AM EST
For more information about the session and link to register, click the event page below ⬇️
Hit the "I'm interested" button to let us know you'll be there!
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