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Students not receiving password reset emails
Hi there, We have been getting an increased number of reports where students are requesting password reset emails, or I manually attempt to send the emails and they are never received. The students emails are gmail, yahoo and hotmail. Can you please look into this? Thanks
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How can i know how many user sessions does the APP Pulse Uses.
We have been trying to Limit the user sessions to 2 which are for 2 devices the pulse app and another device like a PC, but we have found this causes pulse app to malfunction. When the users access the pulse app we have found that the app uses 2 sessions at the same time maxing out our requirements. Pulse app requires…
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My first D2L training session is April 3rd. How do I login?
Archiving Blackboard Courses - April 3th from 10:00am-11:00am
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How do I log into a second Brightspace account with another university?
My account automatically signs me into my first school's profile.
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Indirect to direct login
Our students currently login to Brightspace indirectly by logging on to a student portal through our schools system. We’ve had some server issues this week so our system is currently down. This means that students are unable to login to Brightspace to complete their work. Is there a way to allow these students to login to…
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oAuth - how to get user's ExternalEmail
A customer of ours has asked us to build an oAuth Login option into our product from their Brightspace platform. We have the oAuth wired up, and I can use the oAuth code to call /users/whoami but this only gives me the user's Brightspace id (Identifier) - I need to get the user's ExternalEmail which I don't appear to be…
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Max concurrent user logins
How many people can login to one account at a given time? For example, a demo student account so users can browse a demo course. Thank you
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Nexus of University of Winnipeg
Hi, I cannot sign in to the U of W nexus through Brightspace. Can you help? I use a MacBook Air.
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Padlet in Brighspace keeps jumping when I type
I wanted to add to a Padlet for Uni. Each time I typed a letter the screen would jump and I can't see where I am typing. I thought it was just my computer issue (MAC) but a lot of people are also having this issue.
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admin account won't login
Admin account won't login
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Student can't login from a second device
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What is "the team's Student Registration Code"?
Hi, I'm trying to login to concept board with a link provided by the instructor and can't get past this point. I have tried my student id and concept board id. Thanks, Adriana
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What are some of your favorite tools for student and instructor accountability?
Hello! I am curious what the community thinks are some of the best tools for student and instructor accountability. Things like login times, submission times, feedback response times. Tools that help administrators keep students and instructors accountable. Thank you:)
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Safelisting / Whitelisting
Hello, I am wondering if there is a way of tightening the safe listing / whitelisting so that our clients can only login to our subdomain while accessing whatever other subdomains the components and apis need to reach out to function. My employer does not our clients having access to logon to other organization's…
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Student cannot verify themselves since phone number has changed.
Hello I am a new admin for a college and one of our students cannot verify herself to login since she has changed numbers. The only verification options she has is call or text to this old number. Is there anywhere I can update this number or change it so she can login?
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Can I Log in to My School's D2L Here? Power Is Out There
Hello, The power is out at my school's data centre, so its online services aren't available. I'm wondering if it's possible to log in here to access archived pages?
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Why does the error retrieving credentials ad appear?
When entering the courses the advertisement appears. It is not with all teachers, only with some. 1. Enter credentials. 2. Choose a course. 3. Notice appears.
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Set landing page based on user role
Anyone know where I can configure the landing page for users (depending on their role) within vLE? Teachers should land on the THP page whereas students should land on their school's page.
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How to access MyFire live
How do I access MyFire live?
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Latency issues so I can not access Brightspace from France.
Has anyone been able access Brightspace from France? This has been a problem for years for me. I used to stack open requests to get in. This no longer works. Ideas? Perhaps a VPN?