broken images-- fix no longer working

Hi Chelsea.F.3558,

Try the following:

• Edit the homepage widget and remove the broken image
• Reinsert the image using the Brightspace Editor image tool, rather than pasting or editing the URL manually
• Make sure the image file is stored somewhere users being presented the widget have permissions to access:
  • for a course homepage widget, upload/select it from that course’s Manage Files area;
  • for an org-level/shared homepage widget, store the image in a shared/public files area rather than a course’s Manage Files area
  • Save the widget and test as a learner or another role, not only as an administrator.

The most common cause is that the widget image is pointing to a file location that the user cannot access. This can happen after course copy, homepage/widget copy, or some other event that stops Brightspace resolving the image path/file location.

Hope that helps!