broken images-- fix no longer working

Chelsea.F.3558

Hello and thanks in advance for any support! In the past, broken images in our homepage widget content were quickly fixed by clicking the image and removing the “edd/” from the URL. This fix no longer works, and some images appear broken without it. Is there another fix or workaround available ?

Chris.S.534

Hi Chelsea.F.3558,

Try the following:

• Edit the homepage widget and remove the broken image
• Reinsert the image using the Brightspace Editor image tool, rather than pasting or editing the URL manually
• Make sure the image file is stored somewhere users being presented the widget have permissions to access:
  • for a course homepage widget, upload/select it from that course’s Manage Files area;
  • for an org-level/shared homepage widget, store the image in a shared/public files area rather than a course’s Manage Files area
  • Save the widget and test as a learner or another role, not only as an administrator.

The most common cause is that the widget image is pointing to a file location that the user cannot access. This can happen after course copy, homepage/widget copy, or some other event that stops Brightspace resolving the image path/file location.

Hope that helps!