PowerPoint No Longer Loads in D2L

Question

I have a PowerPoint that will no longer load in D2L. It hasn't had any problems loading in D2L until this current semester. I have tried removing the 3 GIFs in the PowerPoint and re-uplaoding; however, that had no effect. Does anyone know how we can test a PowerPoint to find out why it will not load in D2L? The file is still there and can be downloaded to a computer for viewing; however, D2L cannot load the file. All other PowerPoints still load, and there are files larger than the file that won't load; so, file size is not the issue. Any thoughts or suggestions?

Stephen.R.50 · Answer

Hello @DAVID.L.935 thanks so much for the image of the error.

I've just sent you a direct message to see if you're able to forward the file so I can have a closer look.

Thank you!

DAVID.L.935 · Answer

Not an error. Just can't create a preview. It can still be downloaded for viewing, however. I know it isn't the size of the file because I have larger PowerPoints that can create a preview.

Stephen.R.50 · Answer

Hello @DAVID.L.935, thanks for your question, and sorry to hear you're having a problem.

When you click on this file, does it return an error message? If possible, could you share a screen-grab of what is displayed?

Thank you!

~Stephen