Assignments - unresponsive when connecting to Grade Book

Annika.K.8583
Annika.K.8583 Posts: 2 New Community Member
edited February 11 in Higher Ed / Postsecondary

Case 02283708 “Assignments - Slowness when connecting to Grades” has been marked as resolved, but I am still experiencing the issue!

When creating or editing an Assignment, and adding it to Grade Book or linking to an existing Grade item, the page becomes unresponsive for up to 60 seconds. The same happens when you save your edits and exit the grade book setting modal dialog.

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Answers

  • Stephen.R.50
    Stephen.R.50 Posts: 57 image

    Hello @Annika.K.8583,

    I would recommend reaching out to the Brightspace administrator at your institution to investigate this further. They can also connect with our Support team if necessary.

    Thank you!
    ~Stephen

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  • Vivek.V.2277
    Vivek.V.2277 Posts: 23 🤝🏼 image

    Hi @Annika.K.8583,

    Thanks for reaching out.

    Regarding Case 02283708 – “Assignments: Slowness when connecting to Grades”, for the UGA instance we can confirm that the hotfix was deployed last night (February 9th). Following this deployment, you should no longer be experiencing the slowness when creating/editing assignments, linking to grade items, or saving changes in the grade book modal.

    If you are still seeing delays or the page becomes unresponsive, feel free to reach out. We’ll be happy to investigate further.

    Regards,
    Vivek
    Product Support Analyst

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