problem with doc permissions after creating course offering from template

Question

Hi everyone,

This is the process I use to set up a new course offering based on a template.

I'm having problems with the occasional documents where the permissions don't seem to be consistent across all users, and I can't work out where to change them either in the template or the offering. Hope this makes sense:

Settings > “Course Management”

> Create a new course offering or template

> Create a new course offering based on an existing template:

> 13 WK – 2026 (13 WK – 2026)

Copy Course Components

Search for offering

Add selected

Copy all components

Content

Classlist

Enrol users to test as trainees (students) and IPLS Instructors (Fascilitators)

We’ve now created a new course offering.

One particular pdf document keeps bringing up permission errors for our facilitators and their login as students.

https://ipls.brightspace.com/d2l/lor/viewer/viewFile.d2lfile/6820/152%2C-1/

But I can access it as myself as super administrator as well as signed in as a trainee (student).

Any ideas about what is happening with the link to this document so that it is unavailable to all users whenever I propagate it?

Jerome.N.9145 · Answer

Hi @JO.W.7116,

From an initial review, this appears to be a permission-related issue. However, we’ll need to investigate further to confirm. Could you please log a support case so our team can look into it in detail?

When submitting the case, include essential information such as:

The course where the issue occurred

The users and roles involved

Thank you,

Jerome