problem with doc permissions after creating course offering from template

JO.W.7116
JO.W.7116 Posts: 2 New Community Member
edited December 2025 in Higher Ed / Postsecondary

Hi everyone,

This is the process I use to set up a new course offering based on a template.

I'm having problems with the occasional documents where the permissions don't seem to be consistent across all users, and I can't work out where to change them either in the template or the offering. Hope this makes sense:

Settings > “Course Management”

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> Create a new course offering or template

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> Create a new course offering based on an existing template:

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> 13 WK – 2026 (13 WK – 2026)

Next

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Create

Copy Course Components

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Search for offering

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Add selected

Copy all components

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Content

Classlist

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Enrol users to test as trainees (students) and IPLS Instructors (Fascilitators)

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We’ve now created a new course offering.

One particular pdf document keeps bringing up permission errors for our facilitators and their login as students.

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https://ipls.brightspace.com/d2l/lor/viewer/viewFile.d2lfile/6820/152%2C-1/

But I can access it as myself as super administrator as well as signed in as a trainee (student).

Any ideas about what is happening with the link to this document so that it is unavailable to all users whenever I propagate it?

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Answers

  • Jerome.N.9145
    Jerome.N.9145 Posts: 26 🤝🏼 image

    Hi @JO.W.7116,

    From an initial review, this appears to be a permission-related issue. However, we’ll need to investigate further to confirm. Could you please log a support case so our team can look into it in detail?


    When submitting the case, include essential information such as:

    The course where the issue occurred
    The users and roles involved

    Thank you,

    Jerome

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