Issues with Navigation on Mobile Devices and iPads

Samar.A.8205

Some of our users are experiencing difficulties when accessing their course on a mobile phone or iPad. We are using the New Content Experience in Brightspace. A few issues they’ve reported include:

• Not seeing the Next and Previous arrows, or only seeing them partially
• Not seeing the ReadSpeaker (screen reader) bar at the top of the page
• General display issues on mobile devices

Is there a known solution or recommended settings for this?
Also, does using the Pulse App versus the mobile browser on a phone or iPad make a difference in how the course displays and functions?

Miguel.B.106

Hi @Samar.A.8205

Thank you for reaching out to the Brightspace Community!.

The Brightspace Pulse app is primarily designed as a companion app, not a complete replacement for the browser version. These are some of the main features of the Pulse App:

• Viewing upcoming deadlines
  
• Receiving notifications
  
• Checking grades and announcements
  
• Accessing some course content

However, it does not support full course navigation or interaction. For example, external links may open in the device's native browser rather than in-app browser to improve user experience and enable new functionality.

In the following documentation, you can find further details of the Pulse App:

https://community.d2l.com/brightspace/kb/articles/16502-about-brightspace-pulse

Additionally, please find the following Community article regarding the Supported Browsers, including tablets and mobile devices:

https://community.d2l.com/brightspace/kb/articles/5663-browser-support?searchString=Mobile%20Web%20browser#supported-browsers

For the issues experienced with the New Content Experience and the ReadSpeaker in mobile devices, I kindly suggest opening a Support ticket so that this can be investigated further.

Hope this helps!

Best regards

Miguel B.