SCORM Won't Show Completion

Jessica.P.8770
Jessica.P.8770 Posts: 2 🔍
edited December 2 in Higher Ed / Postsecondary

I'm using Articulate Rise and publishing the SCORMS as SCORM 2004, 4th Edition using 'Track using course completion as 100%" and reporting as "complete/incomplete".

When adding the SCORM to BrightSpace, I select "New SCORM/xAPI Object", opt for it to open in new window, select 'no' for wanting a grade item (we use a BrightSpace quiz for all final grades), have it 'always display the lastest verion'.

I haven't had issues before, and BrightSpace has always shown as soon as the SCORM is clicked on as it being complete. Now, I've had two SCORMs show as incomplete in the students progress. They are still able to get their badge, but the SCORM will not show as complete even though they've gone through the entire thing.

Is this a glitch? Am I missing something??