Can i change an email address once a learner has enrolled?

David.W.7451
David.W.7451 Posts: 3 🔍
edited October 10 in Corporate

We have a learner that has been enrolled onto a course on a company email address, they have started the course but now wants to change this to his personal email address so he continue to access the course at home. I know how to change the email address in the users section, however will this cause any issues in terms of what he has already completed or future activity?

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  • Rusha.S.831
    Rusha.S.831 Posts: 149 🤝🏼 image
    Answer ✓

    Hi @David.W.7451,

    Thank you for reaching out to us via the Brightspace Community!

    Changing the email address on your account should not impact user's activity history. However, if the email address is also used for authentication purposes (such as logging in), there may be some changes related to your sign-in process once the update is made.

    I hope this helps!

    Thanks,

    Rusha

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  • David.W.7451
    David.W.7451 Posts: 3 🔍
    Answer ✓

    That's makes sense, thanks for the clarification

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