SCORM/Gradebook Question

Question

I have created several interactive presentations using Active Presenter.  I uploaded them as SCORM packages to Brightspace.  80% of the time, it works perfect: student completes the tutorial, grade shows up in gradebook.  The other 20% of the time students are completing the tutorial, but it is not showing up in the gradebook.  Clearly something is happening that is preventing the SCORM package from triggering the grade to be sent.  I have no idea what!?  Any ideas??

I can’t troubleshoot the issue because my institution does not allow instructors to have dummy student accounts.  I’m beyond frustrated and about ready to give up on my beautiful interactive presentations.

Gabriel.T.493 · Answer

Hi Laurel,

For these types of situations, to help isolate the issue you're experiencing with your SCORM package in Brightspace, it would be helpful to test the SCORM package in SCORM Cloud. SCORM Cloud is a widely used tool for validating SCORM content outside of any LMS environment.

If the package does not function correctly in SCORM Cloud then this might be related to the package configuration itself.

For example, the gradebook fetches the "Score" field from the SCORM object
, not the completion status.

So, if there's a completion status being sent, but no score, nothing would be passed to the gradebook.

Testing the SCORM outside of Brightspace is useful to diagnose whether the problem lies with the package itself or with how it’s being handled by the LMS. You can create a free account at cloud.scorm.com and upload your package for testing. Hopefully this is helpful for you.

Wish you the best of luck,

Gabriel.

Michel.M.597 · Answer

Hi Laurel,

Yeah, not easy to troubleshoot if you don't have access to a learner account. Is the 80-20 issue happening in the same course? I am assuming that it is, otherwise it could make it easier to troubleshoot. Re-reading your post, I understand that you created several SCORM objects, are the ones breaking always the same ones?

I would start by asking learners experiencing the issue which browser they use to see if a pattern can be established. Maybe Safari is not playing well with your SCORM package? I picked Safari because it currently has about 20% of the market share, but it might be another browser.

Or not, it could be a thousand other things. But you gotta start somewhere!

Good luck!

Mike

P.S.: If you want to send me the problematic SCORM(s) I can probably set them up on our TEST environment and give you access. Also, your Institution most likely has a TEST site, maybe they could be persuaded to let you have a dummy learner account on that system.