Published Feedback not showing for students

Jane.O.1385
Jane.O.1385 Posts: 18 🧭
edited October 2 in Higher Ed / Postsecondary

I spoke with an instructor last week about the fact that after the last wave update, her students could not read published feedback on the student grade screen.
For example, the instructor entered feedback on this test, published it, and it's now not showing.

image.png

This means individual students can't see their feedback. It worked on items entered previously. She thinks she noticed the feedback was missing about September 19th.
Here is example feedback prior to the 3rd wave:

image.png

Here is a student view on September 20th:

image.png

When the student clicks View Quiz attempts, even though they've taken the quiz, this is what they get:

image.png

Has anyone else run into this issue?

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Answers

  • Bhoomika.M.5897
    Bhoomika.M.5897 Posts: 17 🤝🏼

    Hi @Jane.O.1385

    Thank you for reaching out to the Brightspace Community team.

    We appreciate the information you've shared so far. Since there are several factors that could impact why published feedback isn’t showing for students, we recommend opening a support case.

    This will allow our team to investigate the behavior directly within your environment.

    When submitting your request, please include all relevant information and any additional details that might help us assist you more effectively.

    Best Regards,
    Bhoomika

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