Cannot Access Getting Started with Analytics Builder Course

Mickey.S.6862
Mickey.S.6862 Posts: 4 🔍
in Evaluate - Assess Student Learning

Even though I have verified my email, changed my password, was sent and received a verification code, I cannot access any of the courses.

D2L Academy

There was a problem processing your authentication.

Your username/password was invalid or your particular user does not exist on our system.

If you have any questions please see your system administrator.

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Answers

  • Aasim.Y.704
    Aasim.Y.704 Posts: 172 admin

    Hi @Mickey.S.6862,

    Thanks for reaching out to us via the Community.

    Upon some additional investigation, we found that you had duplicate accounts in the system. We have now resolved the error. You should now be able to access the D2L Academy. We appreciate your patience and enthusiasm to continually access resources in the D2L Academy and commit to the journey of continuous upskilling.

    Please let us know if you might have any additional access challenges. We appreciate your troubleshooting with us. If you do have any questions or comments, feel free to reach out to us via questions@community.d2l.com

    Best,

    Aasim Yacub

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