super admin role no longer available

APARNA.C.4134
APARNA.C.4134 Posts: 2 New Community Member
edited August 26 in Higher Ed / Postsecondary

Hi,

As part of testing, we moved a user from super admin role to instructor role. But then when we wanted to change it back to super admin, unable to do so, only maximum we can make the user admin.

Wanted to know any reason why this is happening?

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Answers

  • Jenn.H.328
    Jenn.H.328 Posts: 56

    Hi there!

    There are a few things that could be happening here. It's possibly related to your own role within the Brightspace environment. It sounds like the user that is trying change this instructor back to a Super Admin may not be a Super Admin as well.

    Or you could trying to change them back to Super Admin at a level lower than the top level within your org structure. Make sure that you are the very top org level in order to make that change. Lower levels of the org structure can't have super admins.

    Good luck!

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