Hi,
As part of testing, we moved a user from super admin role to instructor role. But then when we wanted to change it back to super admin, unable to do so, only maximum we can make the user admin.
Wanted to know any reason why this is happening?
Hi there!
There are a few things that could be happening here. It's possibly related to your own role within the Brightspace environment. It sounds like the user that is trying change this instructor back to a Super Admin may not be a Super Admin as well.
Or you could trying to change them back to Super Admin at a level lower than the top level within your org structure. Make sure that you are the very top org level in order to make that change. Lower levels of the org structure can't have super admins.
Good luck!
Connect with our Known and Fixed Issue information to learn about improvements made to Brightspace.
Connect with leaders in pedagogy, accessibility, learning experience design and more
The Accessibility category serves as a single point of access to three avenues in Brightspace Community leading to the Accessibility Academy, Accessibility Library and Accessibility Discussions. These avenues offer courses and articles about accessibility to enhance accessibility knowledge and a group of accessibility enthusiasts to stay connected with.
Have questions about how to use Community? Stay tuned with updates, feedback opportunities and more for the Community here!
Connect with and ask questions on how to best use the Brightspace Product to transform the way your users learn!
Connect with product experts to learn more about tools frequently used by Brightspace Developers such as APIs and integrations!
Want to learn more about Brightspace Partners and Integrations? This is the place to be!
Stay up to date with product updates and announcements in this category.
Connect with our release information to learn about monthly improvements and updates to Brightspace.
Learn more about all the upskilling opportunities with courses and resources offered via the Brightspace Learning Center, Brightspace Guided Training and other training opportunities!
