LTI 1.3 Link Not Appearing in Insert Quicklink Despite Deployment to Org Unit

Peter.S.773
Peter.S.773 Posts: 9 🌱
in Partners

We are encountering an issue where an LTI 1.3 link is not appearing in the Insert Quicklink dialog in Brightspace, even though the tool and link appear to be deployed correctly.

Setup details:

  1. The LTI Advantage tool “PSchman School 1” is deployed to the org unit HL Dev Peter – School 1 (HL-DP-SECTOR-SCHOOL-1).
  2. The tool contains a link called “HL DEV – Peter School 1 LTI 1.3”.
  3. We have a nav bar called “Test – Nav Bar” that is made available to Every Campus under the college/school HL Dev Peter – School 1.
  4. The course in question is directly under this org unit.
  5. We have also explicitly added the tool deployment to the course offering.

Issue:

When opening Insert Quicklink → External Learning Tools, the link does not appear in the list. Other LTI links (both 1.1 and 1.3) do appear.

Troubleshooting so far:

  • Verified the deployment scope includes the course org unit and parent org units.
  • Verified the link is enabled and active.
  • Confirmed that adding the course directly to the deployment does not change behavior.
  • The same setup works for other LTI 1.3 tools in our environment.

Question:

Is this a known issue or limitation with LTI 1.3 Quicklinks in Brightspace? Are there additional steps required for the link to appear?

Screenshots available if needed.

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Answers

  • Mian.R.3574
    Mian.R.3574 Posts: 6 🤝🏼
    edited August 14

    Hello Peter,

    My name is Mian, and I am a member of the Product Support team. Thank you for your question and for reaching out via the Community channels. I am currently checking with our internal team on the question you have raised, and I will aim to provide a full response as soon as possible.

    Thank you for your patience.

    Kind Regards,
    Mian

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