Why are students awarded negative points for successfully completing an activity on the content plat

Deepak.K.1137

Stefanie.B.518

Hi @Deepak.K.1137
Can I trouble you to share with us a screenshot or a little more description of the kind of activity you're describing?

I don't believe it's possible to award negative points via the Brightspace Awards Tool. Assessment activities tied to the gradebook also contribute points or marks to a student's final grade.

I'm wondering if the activity is formative, perhaps a learning game that offers practice but does not contribute to the gradebook (student final grade)

Deepak.K.1137

Hi Stephanie,

Here is a screenshot.

Stefanie.B.518

Hi @Deepak.K.1137
I hope you don't mind I've removed the screenshot as, even though I think it was likely a test user, the username displayed in the image.

I can see that a negative score appeared on the gradebook which isn't what I would have expected.
What is the activity connected with that grade item in the grade book?

I think the issue is related to the scoring of the connected activity.

Deepak.K.1137

The scores from the content provider in transferred correctly; however, it automatically changes to a negative score in 10-15 minutes. More details can be found in Support case # 02133154

Stefanie.B.518

@Deepak.K.1137 I think investigating with a dedicated support agent who will have permission to access your environment and review the settings of the content activity and grade item is the right next step.

I'll mark this conversation as closed to help ensure all the details are shared with you through the support case.

Deepak.K.1137

Great. Thanks