Issue with updating custom widget content

Question

Hey everyone,

I’m working on a custom widget in Brightspace and ran into something odd. When I update the HTML content inside the widget and save it, sometimes the changes don’t show up right away on the homepage. I’ve tried refreshing and even clearing the browser cache, but it still loads the older version for a while.

Is this a known caching thing in Brightspace, or could I be missing a step when saving the updates?

Thanks!

Jerome.N.9145 · Answer

Hi Daniel,

Thank you for posting your question here on the Community.

Several factors may need to be considered in this instance. It would be best to log a support ticket for further investigation, including which Widget was involved and the changes made.

Best Regards,

Jerome

Product Support Analyst

D2L Corporation

Shawn.F.343 · Answer

I have noticed some inconsistent caching delays when updating Homepages in the past, so I suspect that is the cause for your case too.

Maybe a D2Ler has more details about the timing of the caching that they can provide here.