SSO
Mariana.R.106
Posts: 8 🌱
Hi,
I have implemented SSO based on the Org Defined ID - the name ID mapping is Org Defined ID - some users could log in, but some of them are receiving the message "There was a problem processing your authentication" even though in the Azure it is success.
Any idea where is the problem?
Thank you,
Mariana
Tagged:
Answers
-
Hi Mariana, I hope you are doing well!
My name is Mohammad from the Technical Support Team. I would suggest opening a support ticket and providing all the details, and we will be happy to investigate this behavior.
There are many details that go into authentication issues, and having them in a support case is definitely the desired way of investigation.
Thank you!
Mohammad