SSO

Mariana.R.106
Mariana.R.106 Posts: 8 🌱
edited March 28 in Development

Hi,

I have implemented SSO based on the Org Defined ID - the name ID mapping is Org Defined ID - some users could log in, but some of them are receiving the message "There was a problem processing your authentication" even though in the Azure it is success.

Any idea where is the problem?

Thank you,

Mariana

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Answers

  • Mohammadhossein.B.850
    Mohammadhossein.B.850 Posts: 15

    Hi Mariana, I hope you are doing well!

    My name is Mohammad from the Technical Support Team. I would suggest opening a support ticket and providing all the details, and we will be happy to investigate this behavior.

    There are many details that go into authentication issues, and having them in a support case is definitely the desired way of investigation.

    Thank you!

    Mohammad

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