SSO

Mariana.R.106

Hi,

I have implemented SSO based on the Org Defined ID - the name ID mapping is Org Defined ID - some users could log in, but some of them are receiving the message "There was a problem processing your authentication" even though in the Azure it is success.

Any idea where is the problem?

Thank you,

Mariana

Mohammadhossein.B.850

Hi Mariana, I hope you are doing well!

My name is Mohammad from the Technical Support Team. I would suggest opening a support ticket and providing all the details, and we will be happy to investigate this behavior.

There are many details that go into authentication issues, and having them in a support case is definitely the desired way of investigation.

Thank you!

Mohammad