Manager Dashboard - Different Roles

Charlotte.D.327

Hello Brightspace Community,

Hope you are doing well.

I want to set up the Manager Dashboard tool in my course. It works very well with the Learner role, but it doesn't seem to work with a custom role. Specifically, I have learners that speak French, so I did create a specific "Apprenant.e" role for them, for them to see the Brightspace environment in French. When I use this role with Manager Dashboard, I cannot connect the "Apprenant.e" with a Manager. Is it normal, is there something that I can do?

Thank you,

Mohit.B.8927

Hello @Charlotte.D.327

Thank you for contacting D2L through the Brightspace Community. I am Mohit Bhargav, a member of the Product Support team.

I understand that you are experiencing issues with a created role, "Apprenant.e," and the Manager Dashboard. As the Manager Dashboard seems to be working fine with the other learner role, The issue could be related to several factors, including but not limited to role configuration and profile attributes

If you haven’t already created a support case, I highly recommend doing so. This will allow one of our agents to investigate the matter further and provide you with the necessary assistance.

Should you have additional details or questions, please don’t hesitate to share them.

Best regards,
Mohit Bhargav