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Knowledge Checks - Answer Option Explanations

Aishwarya.S.324

Hi, we are using Knowledge Checks as part of our courses on Brightspace. We have set up Knowledge checks with 10 questions each and feedback for the answers. Is there an explainer table of what each of the symbols mean when a learners clicks on "Check Answers". See screenshot attached.

The correct answers here are 2, 3 and 4, but why does option 1 have a green tick against it?

Thanks!

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Prithvi.A.303

Hello @Aishwarya.S.324

Thanks for reaching out via Community!

Based on the screenshot, it appears that Option 1 is indeed the correct answer but is not selected, which is why a green tick is showing as for Options 2, 3, and 4.

If you have further questions or concerns, please feel free to open a support ticket with us, and we’ll be happy to investigate this issue further.

Kind regards,
Prithvi

All comments

Prithvi.A.303

Hello @Aishwarya.S.324

Thanks for reaching out via Community!

Based on the screenshot, it appears that Option 1 is indeed the correct answer but is not selected, which is why a green tick is showing as for Options 2, 3, and 4.

If you have further questions or concerns, please feel free to open a support ticket with us, and we’ll be happy to investigate this issue further.

Kind regards,
Prithvi

Aishwarya.S.324

Hi @Prithvi.A.303 Thanks for the reply. But actually the correct answers are 2,3 and 4 as mentioned. Option 1 is NOT the correct answer, so why is it being shown with a green tick?

Julia.P.6519

Hi @Aishwarya.S.324,

The green check mark is shown on option 1 because the learner did not select it, which was the incorrect answer. Therefore, the learner was right in not choosing the option.

The checkmarks show they made the right choice by not selecting option 1 and choosing options 2, 3, and 4 -- resulting in all correct responses.

Hope this clears up the confusion! :)