How to prevent courses from blackbaud in previous year to show up in brightspace, which syncs daily
Julie.S.4523
Posts: 2 🔍
For the 23-24 school, within Blackbaud, we did all the “usual steps” in terms of graduating/promoting the students up for the 24-25 school year. That was done in June 2024. Brightspace syncs nightly from Blackbaud, and we’ve just learned that the 23-24 school year is still active in Brightspace, populating all those courses in each student’s profile still. So they are seeing last year and this year when they log in. I am questioning how that’s happening, because we finished out that year and took the usual steps to close it. Or did Blackbaud make an update to the process and we’ve missed a button or step that was added in, to close that 23-24 year out.
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Based on what you’re describing, I think it would be a good idea to have a support agent take a closer look at things.
Your first step is to connect with your school or organization’s Help Desk to create a support request.
If you’re not sure how to do this, email us at questions@community.d2l.com with the name of your school or organization and we can provide the contact details.
If you are the ASC/ Admin for your Organization, please refer to our documentation for how to log a Support case and a member of our Support team will be happy to assist you.
